Returns and Billing
When you send the product(s) you're returning back to us, it takes a few days to travel through the mail back to our warehouse, get looked over, and th...
Fri, Feb 18, 2022 at 3:57 PM
Return Policy As of June 16, 2022, all orders are final sale. If you placed an order before this date, and would like to start a return, please contact our...
Tue, Jun 21, 2022 at 4:04 PM
As of June 16, 2022 all orders are final sale. If you would like to return an order placed before June 16, Grommet covers return shipping if you rec...
Tue, Jun 21, 2022 at 1:40 PM
Returning a gift that was purchased at Grommet is easy. Just go to our Make a Return page first, either log in or start a return as a guest. To complete...
Thu, Jun 30, 2022 at 6:15 PM
What kind of payment forms do you take? We accept American Express, Discover, MasterCard, Visa, Apple Pay and PayPal. We do not accept outside gi...
Tue, Jun 21, 2022 at 1:41 PM
Since we begin processing your order right away, the payment method you used to make your purchase will be charged as soon as you place your order.
Fri, Feb 18, 2022 at 1:26 PM
There are a couple of reasons why you may be seeing a pending charge on your account: 1. If the billing zip code we have on file does not match the o...
Fri, Feb 18, 2022 at 4:03 PM
To use store credit, you'll apply it in the Payment section (Step 3) during Checkout while logged into your Grommet account. If you have a balan...
Mon, Feb 28, 2022 at 12:39 PM
Yes! If you have a Grommet account, you can absolutely save a credit card on file. Cards can only be saved to an existing account and only during a tran...
Mon, Feb 28, 2022 at 12:38 PM
Yes! You're welcome to use an international credit card to place an order as long as they are backed by a major credit card network. We accept Visa,...
Fri, Feb 18, 2022 at 4:06 PM