Returns and Billing

When will I receive my refund?
When you send the product(s) you're returning back to us, it takes a few days to travel through the mail back to our warehouse, get looked over, and th...
Fri, Feb 18, 2022 at 3:57 PM
What is your return and exchange policy?
Return Policy We want you to be thrilled with every purchase you make. You can return a Grommet whether it’s because it isn’t what you expected or you just...
Fri, Feb 18, 2022 at 3:48 PM
Is there a cost to return my order?
Grommet covers return shipping if you received the wrong item, or if your item arrived damaged or defective. Otherwise, the cost of the return shippi...
Fri, Feb 18, 2022 at 3:57 PM
How do I return an order I received as a gift?
Returning a gift that was purchased at Grommet is easy. Just go to our Make a Return page first, either log in or start a return as a guest. To complete...
Fri, Feb 18, 2022 at 3:58 PM
Do I need a printer to make a return?
You will need a printer to make a return as our return shipping labels are emailed to you electronically. There are many ways to print out a return s...
Fri, Feb 18, 2022 at 3:59 PM
What forms of payment do you accept?
What kind of payment forms do you take? We accept American Express, Discover, MasterCard, Visa, Apple Pay and PayPal. We do not accept outside gi...
Mon, Feb 28, 2022 at 12:37 PM
When Will I Be Charged?
Since we begin processing your order right away, the payment method you used to make your purchase will be charged as soon as you place your order.
Fri, Feb 18, 2022 at 1:26 PM
Why is there a pending charge on my account?
There are a couple of reasons why you may be seeing a pending charge on your account:   1. If the billing zip code we have on file does not match the o...
Fri, Feb 18, 2022 at 4:03 PM
How do I use store credit?
To use store credit, you'll apply it in the Payment section (Step 3) during Checkout while logged into your Grommet account. If you have a balan...
Mon, Feb 28, 2022 at 12:39 PM
Can I save a credit card on file?
Yes! If you have a Grommet account, you can absolutely save a credit card on file. Cards can only be saved to an existing account and only during a tran...
Mon, Feb 28, 2022 at 12:38 PM