Support Center

When you send the product(s) you're returning back to us, it takes a few days to travel through the mail back to our warehouse, get looked over, and th...

Return Policy We want you to be thrilled with every purchase you make. You can return a Grommet whether it’s because it isn’t what you expected or you just...

Grommet covers return shipping if you received the wrong item, or if your item arrived damaged or defective. Otherwise, the cost of the return shippi...

Returning a gift that was purchased at Grommet is easy. Just go to our Make a Return page first, either log in or start a return as a guest. To complete...

You will need a printer to make a return as our return shipping labels are emailed to you electronically. There are many ways to print out a return s...

What kind of payment forms do you take? We accept American Express, Discover, MasterCard, Visa, Apple Pay and PayPal. We do not accept outside gi...

Since we begin processing your order right away, the payment method you used to make your purchase will be charged as soon as you place your order.

There are a couple of reasons why you may be seeing a pending charge on your account:   1. If the billing zip code we have on file does not match the o...

To use store credit, you'll apply it in the Payment section (Step 3) during Checkout while logged into your Grommet account. If you have a balan...

Yes! If you have a Grommet account, you can absolutely save a credit card on file. Cards can only be saved to an existing account and only during a tran...