What is your return policy?

Return Policy

We want you to be thrilled with every purchase you make. You can return a Grommet whether it’s because it isn’t what you expected or you just changed your mind. For all purchases made on or after January 1, 2021, the return window is 30 calendar days after the receipt of the item.

Note there are some common-sense exceptions, like health and hygiene items, perishables, or a product that you’ve used up or that’s performed its expected number of uses.

Custom, made-to-order items are also not returnable.  We will be glad to replace a custom item if it is damaged in transit.

HOW TO RETURN

For a speedy, smooth return, please fill out a return form using our Make A Return link here. That gets us all the details to handle your refund as quickly as we can.

After we get your Return Form, we'll email you a return shipping label. Print that label and use it to return your products.

Please note: “Reason for Return” options such as "Defective", "Other", "Too Large", and "Too Small" require a review and manual approval by one of our Customer Experience agents so that we may determine how to best assist you with your return or exchange.

Because of this, your return shipping label will not be emailed immediately after submitting your return request. A shipping label will be emailed after approval from our Customer Experience team. You should receive your label within 24 hours of submitting your return request. There may be delays in this process during times of high volume like the winter holidays.

 

RETURN SHIPPING COSTS

If your Grommet arrived damaged, defective or you received the wrong item, return shipping is on us. For other returns, we’ll deduct the cost from your refund.

We know that some large companies offer free return shipping, and we hope someday we’re big enough to do the same. Until then, we’re working hard to keep rates as low as possible.

REFUND TIMING & PAYMENT

Getting your refund takes about 7-10 business days after the item has been delivered back to us. You’ll receive a credit to your original form of payment (credit card or PayPal). If you’re returning a gift, you’ll get a gift card or store credit.

EXCHANGES

We happily do free exchanges.

To make your exchange go smoothly, use the same Make A Return Form. Choose "Other" as the reason for the return, then, add the size/color/pattern you’d like in the box that appears.

After we get your Return Form, we’ll email you a postage-paid label to return the item you don’t want. We'll ship you the new one for free!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.