We want you to be thrilled with every purchase you make. You can return a Grommet whether it’s because it isn’t what you expected or you just changed your mind. For all purchases made on or after January 1, 2021, the return window is 30 calendar days after the receipt of the item.
Note there are some common-sense exceptions, like health and hygiene items, perishables, or a product that you’ve used up or that’s performed its expected number of uses.
Custom, made-to-order items are also not returnable. We will be glad to replace a custom item if it is damaged in transit.
HOW TO RETURN
For a speedy, smooth return, please fill out a return form using our Make A Return link here. That gets us all the details to handle your refund as quickly as we can.
After we get your Return Form, we'll email you a return shipping label. Print that label and use it to return your products.
Please note: “Reason for Return” options such as "Defective", "Other", "Too Large", and "Too Small" require a review and manual approval by one of our Customer Experience agents so that we may determine how to best assist you with your return or exchange.
Because of this, your return shipping label will not be emailed immediately after submitting your return request. A shipping label will be emailed after approval from our Customer Experience team. You should receive your label within 24 hours of submitting your return request. There may be delays in this process during times of high volume like the winter holidays.
RETURN SHIPPING COSTS
If your Grommet arrived damaged, defective or you received the wrong item, return shipping is on us. For other returns, we’ll deduct the cost from your refund.
We know that some large companies offer free return shipping, and we hope someday we’re big enough to do the same. Until then, we’re working hard to keep rates as low as possible.
REFUND TIMING & PAYMENT
Getting your refund takes about 7-10 business days after the item has been delivered back to us. You’ll receive a credit to your original form of payment (credit card or PayPal). If you’re returning a gift, you’ll get a gift card or store credit.
We happily do free exchanges for items that have another size, color, or pattern.
To make your exchange go smoothly, use the same Make A Return Form. Choose "Other" as the reason for the return, then, add the size/color/pattern you’d like in the box that appears.
After we get your Return Form, we’ll email you a postage-paid label to return the item you don’t want. We'll ship you the new one for free!
If you have a concern about a purchase made between Oct 1 and Dec 31 2021 that you wish to return and you aren't able to use the Make A Return form, please send us a help desk message with the details and we'll be happy to help you out!